Software: Our websites (the "Website") and all proprietary software provided by Evotrex (collectively, "Software"), which includes: (i) Evotrex's mobile applications ("App"); (ii) software, firmware, and operating systems embedded in Evotrex hardware products ("Built-in Software"); (iii) software designed to control, monitor, or manage trailer facilities and onsite systems ("Control Software"); (iv) application programming interfaces ("APIs") and any software or protocols enabling communication with such APIs; (v) any associated web-based platforms, content, or services accessible via Evotrex's websites ("Web Content").

Products: Our trailers, control devices, accessories, and parts (the "Products");

Communications & Social Media: Our electronic communications (including email and text/SMS), and your interactions with our official pages on social media platforms; and

Related Services: Our customer support, preorder reservations, and offline interactions.

Payment Processors: Financial transactions processed by third parties (e.g., Escrow, Stripe, Adyen) are subject to their own privacy policies.

Financing Partners: Credit applications and leasing agreements are governed by the privacy policies of the respective financial institutions.

External Links: We are not responsible for the privacy practices of any third-party websites linked from our Services.

Identifiers: Account name, nickname, full name, telephone number, postal address, Internet Protocol (IP) address, email address, signature, driver's license number, or other similar identifiers;

Demographic and employment information: Education background, employment history, age range, nationality, gender, and veteran or military status;

Commercial information: Products or services purchased, obtained, or considered, and other purchasing records or tendencies;

Sensitive personal information: Precise geolocation data and biometric information (if applicable for trailer access).

Note regarding Social Security Numbers (SSN): While our interface may facilitate the input of your SSN for financing applications, Evotrex does not store or maintain your full SSN. Such data is transmitted directly to our financial partners through secure, encrypted channels.

Communications content: Content of messages, survey responses, and feedback you send to us.

Transaction and Configuration Details: Your reservation ID, queue position, deposit amount, and the specific configuration of your Product (e.g., color, add-on accessories, and trim packages).

Vehicle Documentation: Once a specific unit is assigned to you, we collect the Vehicle Identification Number (VIN), odometer reading, proof of insurance, and information required for title and registration (such as your driver's license number or government ID, where required by DMV regulations).

Direct Payment and Financial Information: If you choose to pay Evotrex directly (e.g., via wire transfer, saving account, credit card or check), we collect your: Full legal name and billing address; Bank account information (including routing and account numbers); and Credit history and financial standing, where necessary to assess your ability to fulfill payment obligations.

Third-Party Payment Processors: You may also elect to use third-party payment processors to handle deposits and payments. In these instances, Evotrex does not directly store your full credit card number or bank account credentials. We receive only transaction tokens, payment status, and partial payment information (e.g., the last four digits of your card) to verify the purchase.

Financing and Credit Information: If you apply for financing or leasing through our Services, please be aware of the following: Direct Transmission: Any credit application data you submit (including your Social Security Number, income details, and credit history) is transmitted directly to our third-party financial partners (such as banks or leasing companies) for processing. No Storage of Credit Reports: Evotrex does not directly store your full credit report, credit score, or full Social Security Number. We are not a credit reporting agency and do not make credit decisions. We only receive a status update (e.g., "Approved," "Pending," or "Declined") and limited tokenized data necessary to finalize your order. Regulatory Compliance: Our financial partners are responsible for complying with applicable financial privacy laws, including the Fair Credit Reporting Act (FCRA) and the Gramm-Leach-Bliley Act (GLBA). Please review their privacy policies directly for information on how they handle your financial data.

Energy and Powertrain Data: Information regarding the high-voltage battery system (including State of Health [SOH], State of Charge, charging cycles, and temperature), range extender operation (fuel levels, engine hours, maintenance alerts), and energy usage habits (such as solar input vs. grid usage) used to optimize our range extension algorithms.

Operational Dynamics: Data regarding the trailer's towing status, including mileage, tire pressure (TPMS), and hitch load distribution.

Living Systems Usage: Status and usage metrics of onboard amenities, including water tank levels (fresh/gray/black), HVAC (Heating, Ventilation, and Air Conditioning) settings, internal temperatures, smart appliance usage, and slide-out or awning status.

Connectivity and Remote Commands: Logs of your interactions with the Product via the Software for security and diagnostic purposes, such as remote locking/unlocking, climate control activation.

Visual Sensor Data: Video feeds or images from external cameras (e.g., hitch alignment cameras or security/sentry cameras). Important Note: To comply with privacy laws (such as California's dual-consent recording laws), external cameras capture video only and do not record audio unless explicitly stated otherwise for a specific feature where you have provided express consent. Visual Sensor Data will be stored locally on the trailer ONLY, unless transmission or access is legally required by law enforcement authorities for security, detection, or investigative purposes.

Device information: IP address, MAC address, cookie identifiers, mobile carrier, mobile advertising IDs, browser type, operating system, Internet service provider, and router location information;

Usage information: Content viewed, searches conducted, features used, access times, and navigation paths.

Cookies: Small text files stored in your browser to store preferences and enhance user experience (including session cookies and persistent cookies). You may manage cookie preferences through your browser settings, but disabling certain cookies may affect the functionality of the Services.

Pixel tags/web beacons: Code embedded in the Services to track engagement, such as webpage visits or advertisement clicks.

Affiliates within Evotrex;

Authorized dealers, repairers, vendors, and suppliers;

Business partners, including joint marketing partners and advertising/analytics companies;

Publicly available sources (e.g., government databases, social media platforms);

Law enforcement agencies, courts, regulatory authorities, and consumer data analytics firms;

Parties to corporate transactions (e.g., mergers, acquisitions).

Account Management: To create, authenticate, and manage your Evotrex account and Software access.

Transaction Processing: To fulfill preorders, process payments (via third parties), handle vehicle titling/registration, and coordinate delivery.

Smart Features & Connectivity: To enable remote control features (e.g., unlocking, climate control).

Customer Support: To respond to your inquiries, troubleshoot technical issues, and request feedback.

Algorithm Training and AI: To train and refine our machine learning models, particularly those governing towing stability, energy management, and autonomous hitching features;

Fleet Health Analysis: To analyze aggregated trends in battery usage and hardware performance to identify potential defects or optimize range estimation; and

De-identification: To create anonymous, aggregated datasets that cannot be linked back to you, which we use for general business intelligence and industry analysis.

Warranty & Diagnostics: To validate warranty claims, diagnose mechanical issues remotely, and maintain service records.

Safety Recalls: To contact you in the event of a safety recall or critical technical service bulletin.

Legal Obligations: To comply with legal processes, financial audits, and regulatory requirements.

Direct Marketing: We may use your contact information to send you promotional offers, newsletters, and product updates, subject to your right to opt-out.

Interest-Based Advertising: We may use cookies and identifiers to display relevant ads to you on third-party platforms (unless you opt out of "Sharing" as described in Section 7 Your Rights and Choices).

IT and Cloud Hosting: Providers that host our servers and data;

Payment Processors: Third parties who securely process your payments;

Analytics and Marketing: Vendors who assist us in analyzing usage trends and managing marketing campaigns. Note: All such providers are bound by contractual confidentiality obligations.

Authorized Service Centers: To facilitate selections, configurations, delivery, repairs, maintenance, and warranty services;

Roadside Assistance Providers: To dispatch help (e.g., towing, flat tire support) if you request assistance or if the vehicle detects a critical failure.

Regulatory Reporting: Comply with obligations to government safety agencies (such as the NHTSA/National Highway Traffic Safety Administration in the US) regarding safety defects or recalls;

Legal Process: Comply with valid subpoenas, court orders, or law enforcement requests;

Safety: Protect the rights, property, or personal safety of Evotrex, our users, or the public, or if we have a good faith belief that there is an emergency involving danger of death or serious physical injury requiring disclosure without delay (e.g., sharing location with emergency responders in the event of a crash);

Enforcement: Enforce our Terms of Service, Preorder Agreement, or other policies.

Encryption: We use industry-standard encryption protocols (such as TLS/SSL) for data in transit—including data transmitted between your Product (Trailer), the App, and our Cloud servers. Sensitive data at rest is also encrypted.

Vehicle Cybersecurity: We employ secure boot mechanisms and signed software updates to protect the integrity of the Product's internal systems.

Access Controls: We utilize multi-factor authentication (MFA) and strict role-based access controls (RBAC) to ensure only authorized employees can access personal data.

Training and Confidentiality: All Evotrex employees undergo data privacy training and are bound by strict confidentiality agreements.

Vendor Management: We vet third-party service providers (such as cloud hosts and payment processors) to ensure they maintain appropriate security standards.

Data Minimization: As stated in Section 4 (How We Use Personal Information), we adhere to the principle of "minimum necessity," collecting only the data required for the specific purpose.

Data Centers: Our servers are hosted in physically secure facilities with 24/7 monitoring and biometric access controls.

Office Security: Access to Evotrex corporate offices and physical files is restricted to authorized personnel.

Detect and assess potential security breaches promptly;

Notify affected individuals and regulatory authorities within the timeframes required by applicable law; and

Mitigate the impact of any incident and implement measures to prevent recurrence.

Marketing: You can unsubscribe from marketing emails by following the "Unsubscribe" link in the email or contacting us.

Targeted Advertising: You may opt out of interest-based advertising by adjusting your browser's cookie settings or enabling the Global Privacy Control (GPC) signal.

Automated Processing: You may object to automated decision-making that has legal or significant effects on you.

Email: privacy@evotrex.com

Phone: Call our toll-free customer service line listed in Section 14 Contact Us.

Verification: For your protection, we may require you to verify your identity (e.g., by confirming account details or VIN) before processing your request. We will respond within the timeframe required by law.

Account and Profile Information: Retained for the lifetime of your account plus [4] years following account deletion. This period is based on the statute of limitations for contract claims and allows us to address potential warranty issues or legal disputes.

Vehicle Telematics and Usage Data: Retained for [7] years from the date of generation. This duration is necessary to support long-term vehicle diagnostics, validate warranty claims (which may extend for years), and comply with safety recall regulations (e.g., NHTSA requirements).

Transaction and Purchase Records: Retained for [7] years to comply with tax, audit, and financial record-keeping laws.

Marketing Data: Retained until you withdraw your consent or opt out of marketing communications. Once you opt out, we retain only your contact details on a "suppression list" to ensure we do not contact you again.

Job Applicant Data: Retained for [2] years from the date of the decision if not hired, for the purpose of considering future opportunities and defending against potential employment claims.

Contractual Protections: We enter into Data Processing Agreements (DPAs) or other contractual arrangements with our service providers. For users in Australia and Canada, we take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles (APPs) or Canadian privacy laws (PIPEDA/Law 25) in relation to the information, or is subject to a law or binding scheme that has the effect of protecting the information in a way that is substantially similar to the way in which the APPs/PIPEDA protect the information.

Legal Compliance: We ensure that all transfers comply with applicable cross-border transfer requirements, which may include relying on your express consent or implementing specific security measures to safeguard data during transit and storage.

Right to Know: You may request the specific pieces of personal information we have collected, the categories of sources, and our purposes for collecting it.

Right to Opt-Out of Sale or Sharing: You have the right to opt out of the "sale" of your data or the "sharing" of your data for cross-context behavioral advertising. Evotrex does not sell data for money, but we may share identifiers with ad partners. You can exercise this right by clicking the "Do Not Sell or Share My Personal Information" link on our website footer or by enabling the Global Privacy Control (GPC) signal.

Right to Limit Use of Sensitive Personal Information: Because we collect precise geolocation (for navigation) and potentially biometric data (for vehicle access), you have the right to limit our use of this data to only what is strictly necessary for the service. You may exercise this right by clicking the "Limit the Use of My Sensitive Personal Information" link on our website or adjusting your "Data Privacy" settings in the App. Please note that limiting the use of such data may disable features that rely on it.

Right to Correction: You may request that we correct inaccurate personal information.

Right to Deletion: You may request deletion of your data, subject to exceptions (e.g., data needed for warranty, safety recalls, or legal compliance).

Right to Non-Discrimination: We will not discriminate against you (e.g., charging higher prices) for exercising these rights.

Right to Confirm and Access: You have the right to confirm whether we are processing your personal data and to access such data.

Right to Correction: You have the right to correct inaccuracies in your personal data.

Right to Deletion: You have the right to request the deletion of personal data provided by or obtained about you.

Right to Portability: You have the right to obtain a copy of your personal data in a portable and, to the extent technically feasible, readily usable format.

Right to Opt-Out: You have the right to opt out of the processing of your personal data for purposes of: Targeted advertising; The sale of personal data; or Profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.

Right to Appeal: If we decline to take action on your request, we will inform you of the justification. You have the right to appeal our decision by explicitly replying to our denial email or contacting us at privacy@evotrex.com with the subject line "Privacy Appeal."

Privacy Officer: The individual responsible for our compliance with Canadian privacy laws (including PIPEDA and Quebec's Law 25) is our Privacy Officer, who can be contacted at privacy@evotrex.com (Subject: "Attn: Privacy Officer").

Right to Access and Correction: You have the right to request access to the personal information we hold about you and to request correction of any inaccurate or incomplete information.

Right to Withdraw Consent: You have the right to withdraw your consent to the processing of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Please note that withdrawing consent may affect our ability to provide certain Services to you (e.g., vehicle telematics or remote features).

Quebec Residents (Law 25): In accordance with Law 25, you have the right to request the cessation of dissemination of your personal information or the de-indexation of any hyperlink attached to your name if the dissemination contravenes the law or a court order.

Complaints: If you are not satisfied with our response to your privacy request, you have the right to lodge a complaint with the authority for resolution.

Anonymity and Pseudonymity: Where lawful and practicable (e.g., for general inquiries not related to a specific vehicle purchase or warranty claim), you have the option of not identifying yourself or using a pseudonym when dealing with us.

Access and Correction: We will respond to your requests for access or correction within a reasonable period (usually 30 days). If we refuse access or correction, we will provide you with a written notice setting out the reasons for the refusal and the mechanisms available to complain.

Complaints Mechanism: Please contact us at privacy@evotrex.com. We will investigate your complaint and respond in writing. If you are dissatisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

Overseas Disclosure: By providing your personal information to us, you consent to the disclosure of your information to the United States. You acknowledge that while we take reasonable steps to ensure overseas recipients comply with privacy standards comparable to the APPs, we may not be accountable for a breach of the APPs by the overseas recipient under the Privacy Act in certain circumstances.